What You'll Do

• Assist customers with online orders and account inquiries
• Help customers navigate the company website
• Provide information regarding products, promotions, shipping, and returns
• Resolve customer concerns with professionalism and empathy
• Research issues and determine appropriate solutions
• Navigate multiple systems and applications simultaneously
• Deliver an exceptional customer experience on every interaction

Qualifications

• Previous customer service, retail, hospitality, or call center experience preferred
• Strong communication and computer skills
• Comfortable multitasking across multiple applications
• Excellent problem-solving abilities
• Positive attitude and willingness to learn
• High School Diploma or GED required

Schedule Requirements

• Must reside within 1-2 hours of High Point, NC
• Available to work between 8:00 AM and 8:00 PM
• Must work one weekend day each week
• Holiday availability required

Pay & Benefits

• $16.50/hour
• Medical, Dental, and Vision Insurance
• Work From Home Opportunity

• Welcome clients and visitors and maintain a professional office environment
• Answer and route incoming calls and assist with client requests
• Coordinate client communications, appointment confirmations, virtual meeting links, and follow-ups
• Manage calendars and coordinate scheduling across team members
• Schedule and prepare client meetings and annual reviews
• Prepare meeting materials and coordinate required client documentation
• Follow up with clients regarding outstanding forms and information
• Maintain accurate client records and workflows within CRM systems
• Organize and archive confidential documents
• Manage electronic document workflows and e-signature processes
• Order and replenish office supplies and materials
• Coordinate vendors, equipment maintenance, repairs, and building-related needs
• Manage mail, packages, postage, and office logistics
• Coordinate meals, events, and meeting logistics
• Provide administrative and operational support to team members
• Assist with special projects and other duties as assigned

• Associate degree or equivalent experience preferred
• Experience in administrative support, client service, hospitality, financial services, or office management preferred
• Strong customer service and interpersonal skills
• Excellent verbal and written communication
• High attention to detail and organizational skills
• Ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office, CRM systems, and scheduling software
• Experience with document management platforms preferred
• Ability to maintain confidentiality and professionalism
• Strong initiative, judgment, and problem-solving skills

• Client Service: Professional, personable, and service-focused approach
• Organization: Strong attention to detail and ability to manage multiple priorities
• Communication: Clear and professional verbal and written communication
• Technology: Comfortable using Microsoft Office, CRM, DocuSign, and scheduling systems
• Professionalism: Reliable, adaptable, discreet, and able to exercise sound judgment

Administrative Assistant

Responsibilities

• Provide day-to-day administrative support to company leadership.
• Create, edit, proofread, and manage documents, emails, calendars, and correspondence.
• Communicate with current and prospective clients by phone, email, and in person.
• Assist with lead generation and sales support activities.
• Handle confidential communications and sensitive company information.
• Maintain confidential client, payroll, and tax-related records.
• Support general office operations and administrative projects.
• Assist with sales and marketing initiatives, calls, and meetings.
• Maintain and organize databases, files, and company records.
• Assist with website updates and maintenance.
• Perform additional administrative duties as needed to support the team.

Qualifications

• QuickBooks experience is required.
• Previous administrative, office support, customer service, or related experience.
• Strong customer service and communication skills.
• Experience with inside sales or sales support is preferred.
• Proficient with Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Marketing experience or exposure is a plus.
• Ability to manage multiple priorities and work independently.
• Professional, reliable, and adaptable in a small business environment.

Ideal Candidate

• Self-motivated and willing to take on a variety of responsibilities.
• Comfortable working in a small company where teamwork and flexibility are essential.
• Strong problem-solving skills and a positive attitude.
• Able to handle confidential information with discretion.
• Detail-oriented with excellent follow-through.

• Assist customers with online orders and website navigation
• Answer questions regarding products, promotions, orders, shipping, and returns
• Resolve customer concerns with professionalism, empathy, and confidence
• Research inquiries and provide accurate solutions
• Navigate multiple systems and applications simultaneously
• Deliver exceptional customer experiences through phone and other communication channels
• Work collaboratively with internal teams to ensure customer satisfaction
• Use critical thinking and problem-solving skills to find the best resolution for each customer

• Previous customer service, retail, hospitality, or call center experience preferred
• Strong communication skills with a professional and friendly phone presence
• Comfortable using multiple computer systems, browsers, and applications simultaneously
• Ability to think on your feet and remain calm under pressure
• Strong problem-solving and decision-making abilities
• Positive attitude and willingness to learn
• Team-oriented mindset with a passion for helping customers
• High School Diploma or GED required

• Must live within one hour of High Point, NC
• Must be available to work between 8:00 AM and 8:00 PM
• Required to work one weekend day each week (Saturday or Sunday)

• Thanksgiving Day
• Black Friday
• Christmas Eve
• New Year's Day

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Remote Work Opportunity

Remote Customer Service Representative (Seasonal) – Work From Home

What You'll Do

• Assist customers with online orders and website navigation
• Answer questions regarding products, promotions, orders, shipping, and returns
• Resolve customer concerns with professionalism, empathy, and confidence
• Research inquiries and provide accurate solutions
• Navigate multiple systems and applications simultaneously
• Deliver exceptional customer experiences through phone and other communication channels
• Work collaboratively with internal teams to ensure customer satisfaction
• Use critical thinking and problem-solving skills to find the best resolution for each customer

What We're Looking For

• Previous customer service, retail, hospitality, or call center experience preferred
• Strong communication skills with a professional and friendly phone presence
• Comfortable using multiple computer systems, browsers, and applications simultaneously
• Ability to think on your feet and remain calm under pressure
• Strong problem-solving and decision-making abilities
• Positive attitude and willingness to learn
• Team-oriented mindset with a passion for helping customers
• High School Diploma or GED required

Schedule Requirements

• Must live within one hour of High Point, NC
• Must be available to work between 8:00 AM and 8:00 PM
• Required to work one weekend day each week (Saturday or Sunday)

Holiday Availability Required

• Thanksgiving Day
• Black Friday
• Christmas Eve
• New Year's Day

Pay & Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Remote Work Opportunity

Why Apply?

• ATS & Systems Optimization:
• Serve as the subject matter expert (SME) for ATS platforms (e.g., Avionté, Bullhorn, etc.)
• Analyze current ATS workflows and recommend enhancements, integrations, and upgrades
• Serve as the primary point person for all Avionté ATS reporting, including report requests, development, validation, maintenance, troubleshooting, and distribution
• Develop and maintain custom reports and dashboards to support recruiting and operational teams
• Collaborate with IT and vendor support teams to implement system improvements and troubleshoot issues
• Train staff on new ATS features and best practices

• Research and evaluate AI vendors, platforms, and emerging technologies for recruiting, staffing, sales, and operational use cases
• Develop structured product tests and proof-of-concept evaluations to assess functionality, security, usability, scalability, cost, and business value
• Test AI products for compatibility and integration capabilities with the company’s ATS, Microsoft 365 environment, and other business systems
• Document findings, compare vendor capabilities, identify risks and limitations, and present recommendations to leadership
• Coordinate vendor demonstrations, implementation planning, pilot programs, user testing, and post-launch performance reviews
• Establish responsible-use guidelines and support employee training on approved AI tools and workflows

• Design and run recurring and ad hoc reports to support decision-making across departments
• Identify trends and inefficiencies in recruiting and staffing processes using ATS data
• Present findings and actionable insights to leadership and stakeholders

• Serve as the first point of contact for day-to-day employee technology issues involving computers, monitors, docking stations, printers, phones, internet connectivity, VPN access, and peripheral devices
• Receive, prioritize, document, track, and resolve IT support requests; communicate status updates and escalate complex or security-sensitive issues to external IT providers or software vendors
• Troubleshoot common hardware, software, password, login, printing, connectivity, email, Microsoft 365, ATS, and business-application issues
• Serve as an internal expert for Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, Forms, and related productivity tools
• Administer routine user access tasks, including creating and modifying accounts, assigning approved permissions and licenses, supporting password resets, and coordinating multifactor authentication
• Coordinate new employee computer setup, imaging or configuration, software installation, equipment assignment, account provisioning, security settings, and technology orientation before the employee’s start date
• Support employee transfers and offboarding by updating or removing access, coordinating data and mailbox transfers, collecting equipment, and documenting completion
• Install and update approved applications, browser extensions, printers, drivers, and other workplace technology in accordance with company standards
• Maintain an accurate inventory of computers, monitors, mobile devices, accessories, software licenses, warranties, equipment assignments, and replacement schedules
• Coordinate computer repair, replacement, warranty service, purchasing, and vendor support; verify that issues are resolved before closing requests
• Monitor recurring support issues, identify root causes, recommend preventive solutions, and maintain a knowledge base of common fixes and standard procedures
• Assist with cybersecurity practices, including phishing awareness, access reviews, device security, software updates, and prompt reporting of suspected security incidents
• Support technology for meetings, presentations, conference rooms, remote work, and employee collaboration
• Create user guides and provide individual or group training on Microsoft 365, AI tools, ATS functionality, cybersecurity practices, and other business applications

• Evaluate existing operational processes and recommend improvements for scalability and efficiency
• Document workflows and standard operating procedures (SOPs)
• Support cross-functional initiatives to align technology with business goals
• Provide backup support for timekeeping and payroll processing as needed
• Interface with recruiters, candidates, and clients to resolve system-related inquiries

• Associate or Bachelor’s degree and 4-5 years’ experience, or an appropriate combination of education and experience
• Ability to maintain absolute confidentiality at all times.
• Utilize independent judgement to plan, prioritize and execute on a timely basis
• Expert-level proficiency with Microsoft 365 applications and a high level of proficiency with applicant tracking systems and enterprise software such as Bullhorn, Avionté, or TempWorks
• Demonstrated ability to evaluate AI products, technology vendors, system integrations, data privacy considerations, and business-use cases
• Experience managing IT support requests, troubleshooting common hardware and software issues, and coordinating employee computer setup and technology onboarding

• While performing the duties of this job, employee is regularly required to use hands and fingers to handle, feel, keyboard and to reach with hands and arms.  The employee is frequently required to stand, talk, and hear.
• Work will be performed in an office setting.

About the Role

Key Responsibilities

Employee Onboarding

• Welcome new hires and assist with first-day onboarding activities
• Review required onboarding paperwork and documentation
• Ensure employees have the proper PPE and safety equipment
• Introduce new employees to supervisors and work areas

HR & Systems Support

• Support employee timekeeping and attendance processes
• Assist with timesheet corrections and payroll-related inquiries
• Update employee information within HR systems
• Process employment verification and employee documentation requests
• Support employee record maintenance and compliance activities

Employee Relations & Attendance Support

• Monitor employee communication channels and HR inboxes
• Assist managers with employee documentation and attendance tracking
• Escalate complex employee relations matters to HR leadership
• Support workforce movement between departments as needed

Training & Compliance

• Maintain employee training records and compliance documentation
• Monitor training completion and certification requirements
• Assist with orientation and required employee training programs

Drug Screening Support

• Coordinate drug screening activities and documentation
• Assist with recordkeeping and compliance requirements

Qualifications

• Associate Degree required; Bachelor's Degree preferred
• Minimum 2 years of Human Resources experience
• Manufacturing or seasonal workforce experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint
• Ability to handle confidential employee information professionally

What We're Looking For

• Strong administrative and organizational skills
• Ability to multitask in a fast-paced environment
• High level of professionalism and discretion
• Comfortable interacting with employees, supervisors, and leadership teams
• Detail-oriented with strong follow-through

Aerospace Recruiter

Full Desk Recruiter | Aerospace Manufacturing & MRO

Build Relationships. Drive Business. Recruit the Talent That Keeps Aerospace Moving.

What You'll Do

Client Development (You build the relationships)

• Build and grow a book of business with aerospace OEMs, MRO/repair stations, manufacturers, and Tier suppliers—becoming the first call when a critical req opens.
• Earn trust with decision-makers and run strong intakes (shift, tooling, programs, certs, quality expectations, ITAR/clearance constraints) so you can deliver what the job actually requires.
• Negotiate terms, manage expectations, and keep the process moving—because in aerospace, speed matters and precision matters.

Recruiting & Talent Delivery (You find the needle in the hangar)

• Source, vet, and place hard-to-find aerospace talent across manufacturing and MRO—machinists, inspectors, mechanics, engineers, planners, and leaders.
• Run proactive outreach and own the lifecycle end-to-end: sourcing → screening → submission → interview coordination → offer → acceptance → post-start follow-up.
• Recruit inside regulated environments: ITAR/export-controlled work, FAA/Part 145 contexts, and quality-driven standards (AS9100/AS9102, when applicable).

• Clients call you first because you bring options—not noise—and you can explain why the shortlist fits.
• You maintain a real pipeline (mapped targets, warm relationships, and passive talent ready for the next req).
• Your process is clean—fast feedback loops, accurate notes, and no surprises.

What We're Looking For

Preferred Qualifications

• Associate or Bachelor’s degree and 3+ years in recruiting/staffing, or an appropriate combination of education and experience, with exposure to aerospace manufacturing and/or MRO (full-desk is a plus).
• Comfortable with business development: targeted outreach, consultative conversations, and asking for the next step.
• You can qualify technical requirements quickly (certs, special processes, quality standards, regulated environments like ITAR/FAA).
• Modern sourcing mindset: you use AI/Copilot responsibly to speed up research, draft outreach, summarize notes, and keep your pipeline organized—without losing the human touch.
• Experience with ITAR/export-controlled or clearance-adjacent hiring, and staffing across multiple shifts/operations (work authorization)
• High follow-through: you run tight processes, communicate clearly, and close loops.
• Preferred: Existing relationships in aerospace OEM, MRO, or supplier networks 

• ATS/CRM + productivity tools (email/calendar, spreadsheets, Teams/Zoom) to manage a fast-moving desk

Why Join Us?

•  Issue Resolution: Investigate and resolve operational issues that arise during the picking and putaway processes, including inventory discrepancies, order fulfillment delays, and system errors.
•  Process Improvement: Identify opportunities to enhance picking and putaway procedures to improve accuracy, efficiency, and productivity. This may involve optimizing workflow, implementing best practices, or utilizing technology solutions.
• Quality Assurance: Ensure that all picking and putaway activities adhere to quality standards and operational procedures. Monitor and address any quality issues or concerns promptly.
• Training and Development: Provide training and support to warehouse staff involved in picking and putaway operations. Promote a culture of continuous improvement and operational excellence.
• Data Analysis: Analyze data related to picking and putaway performance, such as throughput rates, error rates, and inventory accuracy. Use data-driven insights to make informed decisions and recommendations.
• Collaboration: Work closely with cross-functional teams, including logistics, inventory control, and IT, to resolve complex issues and implement operational improvements.
•  Reporting: Prepare regular reports on key performance indicators (KPIs) for picking and putaway operations. Present findings and recommendations to management for strategic decision-making.
    

• Experience with warehouse operations, inventory management, or system auditing.
    
• Strong analytical skills and attention to detail.
    
• Ability to troubleshoot system issues and collaborate with IT teams.
    
• Excellent communication and training skills.
    
• Passion for process improvement and operational excellence.
• #PROF26  

• Execute outbound campaigns to promote sales.
• Provide information about products’ features, prices etc. and present their benefits to customers. 
• Answer incoming calls from prospective customers.
• Record the customer’s personal information accurately into CRM system (Sales Force)
• Receive and input orders into the ERP system (SAP)
• Manage shipment for sales orders to customers with freight company.
• Manage customer claims.

• Experience handling marketing campaigns, telemarketing, sales.
• Experience gained within bus manufacturers, OEM organizations or suppliers in the automotive industry would be desirable.
• Experience working with Salesforce.com or similar CRM platform.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communications skills

• Interpersonal skills
• Product knowledge
• Problem solving and solution providing skills
• Good Rapport
• Assertiveness
• Time Management
• Microsoft Office

• current employees in this position can meet the necessary requirements with 2 years of experience
• The position requires compliance with ISO 14.001 and 9.001 rules
• This position is on-site 

• $45,000-$50,000 annually
• Up to 50% in sales commissions

1. Become a Subject Matter Expert (SME) of clients’ products and services, and remain informed and knowledgeable of product and business changes
2. Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
3. Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
4. Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
5. Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

1. Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
2. Excellent Active Listening skills
3. Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
4. Service all customers, especially those agitated, with a pleasant and professional demeanor
5. Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
6. Ability to manage customer information with sensitivity and discretion
7. Highly accurate and detail oriented 
8. Ability to multi-task 
9. Flexibility in job hours from 8:00am-7:00pm Monday through Friday and a monthly Saturday 9:00am-5:00pm. 
10. Computer literate and proficient at typing (require 40 wpm / 6,000 kph) 
11. Excellent attendance and punctuality 

Full Desk Recruiter

Build Relationships. Grow Your Career. Make an Impact.

What You'll Do

Grow Your Client Portfolio

• Develop new business opportunities and build lasting client relationships.
• Identify prospective customers and create strategic outreach plans.
• Learn your local market and uncover staffing needs across various industries.
• Build and maintain a strong pipeline of potential clients.

Become a Trusted Partner

• Consult with clients to understand their hiring goals and workforce challenges.
• Deliver exceptional customer service and ongoing support.
• Negotiate service agreements and recruitment solutions.
• Build long-term partnerships that drive repeat business and referrals.

Connect Great People with Great Opportunities

• Source and engage top talent through networking, job boards, social media, referrals, and creative recruiting strategies.
• Conduct interviews and assess candidates' experience, skills, and career goals.
• Build and maintain a strong talent pipeline for current and future openings.
• Serve as a career coach and advocate throughout the hiring process.

Drive Successful Placements

• Match qualified candidates with opportunities where they can thrive.
• Coordinate interviews and facilitate communication between clients and candidates.
• Guide offer negotiations and secure successful placements.
• Ensure a positive onboarding experience that sets candidates up for success.

Stay Organized and Results Focused

• Maintain candidate and client records within the ATS.
• Track recruiting and business development activity.
• Stay current on market trends, industry developments, and recruiting best practices.
• Manage multiple priorities in a fast-paced, rewarding environment.

What We're Looking For

Preferred Qualifications

• Previous recruiting, staffing, sales, or business development experience.
• Proven ability to build relationships and establish trust quickly.
• Strong communication and negotiation skills.
• Self-motivated with a results-driven mindset.
• Ability to manage multiple priorities and work independently.
• Experience using recruiting platforms, CRM systems, or applicant tracking systems (ATS).
• Bachelor's degree in Human Resources, Business, or a related field is a plus.