Graham Personnel Services is seeking a Scheduler/ Dispatcher for a successful plumbing & heating company in Greensboro.
In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist clients with inquiries regarding products and services while ensuring their needs are met effectively.
- Conduct outbound calls to follow up on customer feedback and promote new services.
- Maintain detailed records of customer interactions and transactions using Microsoft Office and other software tools.
- Collaborate with team members to resolve issues and improve overall service delivery.
- Utilize analysis skills to identify trends in customer feedback and suggest improvements.
- Ensure adherence to company policies regarding cash handling and data entry.
Requirements
- Proven experience in customer service or client services, preferably in a call center environment.
- Strong communication skills with proficiency in English; multilingual or bilingual capabilities are highly desirable.
- Familiarity with sales techniques and the ability to upsell when appropriate.
- Excellent phone etiquette and interpersonal skills to engage effectively with customers.
- Proficient computer skills including data entry and familiarity with Microsoft Office applications.
- Ability to work independently as well as part of a team in a fast-paced setting.
- Experience with dispatching/logistics a plus
- Strong typing skills with attention to detail for accurate record keeping. If you are passionate about providing excellent service and have the skills we are looking for, we encourage you to apply for this exciting opportunity!
- Must have a valid NC-DL with less then 3 points.
- Must be willing to work the on call schedule as needed.
