Sales Support Specialist / Receptionist

Sales and Administrative Support

• Update the internal Master Status Report daily
• Complete, mail, track, and document Second Stage MSOs for fleet customers
• Prepare weekly customer status reports
• Provide chassis check-in information as needed
• Maintain and distribute sales and quoting reports
• Coordinate sales purchase orders, revisions, and change orders
• Communicate order information between the sales and operations teams
• Monitor and respond to emails promptly
• Support and track lead-development activities
• Create and maintain customer photo books
• Maintain inventory of electronics used by the sales team
• Develop and maintain job-scope documentation within the ERP system
• Work closely with transportation and other administrative departments
• Assist with customer-related projects and other duties as assigned

Reception and Front-Office Support

• Answer and direct incoming calls in a professional and courteous manner
• Greet customers, vendors, applicants, and other visitors
• Assist applicants according to established HR procedures
• Maintain an organized reception area, conference room, and common areas
• Receive and sort incoming mail
• Coordinate outgoing mail pickup
• Provide excellent customer service to everyone who calls or visits the office

Qualifications

• Previous administrative, sales support, or inside sales experience
• Experience working with customers and supporting customer-related projects
• Proficiency in Microsoft Excel and Microsoft Office
• Strong overall computer skills
• Experience using ERP systems
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Professional appearance and demeanor
• Ability to manage multiple responsibilities and changing priorities
• Self-motivated, dependable, and able to take initiative