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Medical Front Office Supervisor

Greensboro, NC 27405

Posted: 02/15/2024 Employment Type: Permanent Job Category: Office Job Number: ET61056119 Pay Rate: $45000-50000 / year

Job Description

Front Office Lead/SupervisorPosition title: Front office leadReports to: AdministratorJob status: Full timePosition summary:Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. Front Office Lead Essential Functions:
  • Coordinate and manage the activities of front office team members engaged in checking in patients and performing general administrative tasks as directed by the Practice Administrator.
  • Organize and assign duties and tasks to front office team members.
  • Establish front office team member work schedules monthly
  • Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely. Monitor and control overtime.
  • Coordinate coverage for team member time off requests.
  • Evaluate performance of front office team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
  • Assist with interviews. Conduct orientation and training on front office policies and procedures.
  • Identify and recommend solutions to front office team member and office issues or problems.
  • Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
  • Assist in disciplinary action as needed in conjunction with the Administrator. Document all disciplinary action
  • Monitor call queue and oversee number of team members on phones at all times.
  • Run monthly reports to track front office productivity.
  • Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
  • Assist with or conduct periodic staff meetings with front office team members.
  • Facilitate front office meetings and relay pertinent information to front office team members timely.
  • Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members
  • Perform all other duties as assigned.
Essential Medical Record Functions:
  • Collect mail and run postage for pickup throughout the day
  • Distribute mail/faxes/packages
  • Main back up for Check out on days with 80+ patients
  • Process incoming Medical record requests from insurance companies, Social Security Administration, other patient offices
  • Fax outgoing medical records to referring providers
  • Back up for scanning
Competencies:
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Communication – Ability to communicate effectively verbally and in writing.
  • Computer Skills – Proficient ability to use a computer and electronic medical record.
  • Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
  • Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
  • Multi Task – Ability to handle more than one task at the same time.
  • Positivity – Display a positive attitude and is a positive agent for change.
  • Teamwork – Work as part of a team and collaborate with co-workers.
  • Working Under Pressure – Ability to complete assigned tasks under stressful situations
Education and Experience:
  • High school diploma or equivalent required
  • Associate’s Degree or higher preferred
  • Medical Front Office or administrative experience preferred
  • Supervisory or management experience preferred
Job Type: Full-timeSalary: $45,000 - $50,000 a year  Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Work Location: In person  

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Erin Tilley

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