Graham Personnel Services is seeking a Lab Technician for a growing company in Greensboro.
This person will handle the telephone, client communications, collecting specimens and testing of clients, reporting of test results, daily computer use (basic web applications and office applications), perform after-hours collections, customer site collections and assist in the day-to-day operation of the collection site. Bonus pay for after hours and on-call testing! Primary Responsibilities:1. Handle potential customer inquiries and follow telephone script to persuade callers to schedule a sales appointment or come to the collection facility for testing.2. Perform daily sales calls and follow telephone script to persuade callers to schedule a sales appointment or come to the collection facility for testing.3. Perform certified urine, alcohol, saliva, fingernail, hair follicle and DNA specimen collections.4. Test urine and saliva specimens utilizing instant or rapid screening device on location, after accidents and in office. Flexible scheduling based on customer demand / needs.5. Process and maintain business files.6. Maintain a daily telephone log of all incoming calls.7. Perform specimen collections following proper chain of custody collection procedures, properly package specimen, ship package with appropriate courier and properly finish necessary paperwork.8. Collect payment from client and properly fill out and process the client chain of custody testing form.9. Report urine, hair, alcohol, fingernail, hair follicle and DNA test results to the client using the appropriate reporting protocol agreed upon by the client.10. Conduct sales calls during the day and professionally and accurately present services to prospective customers.11. Monitor and inventory testing supplies.12. Must be available for after hours on call testing 2-3 times per week. Secondary Responsibilities:1. Maintain a clean and fresh appearance of the entire office, reception area and testing areas.2. At all times, contribute to a positive work climate and to the overall team effort of the company.3. Maintenance and preparation of testing products, forms and equipment.4. Perform all office functions and other reasonable, related duties as assigned or requested. Essential Qualifications:1. Strong oral and written communication skills.2. Speaking and hearing English clearly on a telephone.3. Ability to follow sales / service scripts for phone interactions and encouraging customers to use our services.4. Reading and writing English on an above average adult level.5. Ability to write notes from and results of telephone calls.6. Above average computer skills and proficient in Microsoft Excel, Word, and general web-based forms and email applications.7. Strong attention to detail and ability to follow written instructions and fill in forms accordingly.8. High School Diploma, higher education is a plus.
