Position Overview
The IT Support Technician will provide internal technical support to employees across the organization, ensuring reliable access to systems, applications, and infrastructure. This role is responsible for troubleshooting hardware and software issues, supporting end users, and maintaining IT systems to enable day-to-day business operations.
This is a hands-on role ideal for someone who enjoys solving problems, supporting users, and working across a broad range of technologies.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for internal users (in-person, remote, and via ticketing system)
- Troubleshoot issues related to desktops, laptops, mobile devices, printers, and peripherals
- Install, configure, and maintain Windows and/or macOS systems
- Manage user accounts, permissions, and access in Active Directory and other systems
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
- Assist with onboarding and offboarding of employees (account setup, equipment provisioning, access management)
- Maintain and deploy hardware inventory including imaging and asset tracking
- Troubleshoot basic network connectivity issues (Wi-Fi, VPN, IP configuration)
- Document support processes, resolutions, and knowledge base articles
- Escalate complex issues to senior IT staff or external vendors as needed
- Assist with IT projects such as system upgrades, migrations, and security initiatives
Required Qualifications
- Associate’s degree in Information Technology or related field (or equivalent hands-on experience)
- 2+ years of experience in an IT support or help desk role
- Strong knowledge of:
- Windows operating systems (Windows 10/11)
- Microsoft 365 environment
- Active Directory and user account management
- Experience troubleshooting hardware, software, and basic network issues
- Familiarity with ticketing systems and remote support tools
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests
Preferred Qualifications
- Experience with macOS environments
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Exposure to Azure Active Directory or cloud-based identity management
- Experience with endpoint management tools (e.g., Intune, SCCM)
- CompTIA A+, Network+, or similar certifications
Physical & Work Requirements
- Ability to lift and move IT equipment (up to 40–50 lbs)
- Comfortable working at desks, server rooms, and office environments
- Occasional after-hours support may be required
Compensation & Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for training and career advancement
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