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IT Support Specialist

Greensboro, NC 274060846

Posted: 06/28/2024 Employment Type: Contract to Perm Job Number: ET467178628 Pay Rate: $25-35 / hour

Job Description

Graham Personnel Service is seeking an IT Support Specialist for a manufacturing company in Greensboro.
Temp to hire opportunity$24-35/hr based on experience1st shift hours
Tier 2 IT support and experience with ERP systems, networks and Microsoft office Suite is ideal for this role. This candidate needs to be a team player that can work well with employees of various degrees of technical aptitude.
Under general direction of the VP, Information Systems, the IT Support Specialist assists with the management of computer hardware and software, provides end user assistance, training and support where required, troubleshoots, and resolves computer issues and maintains technical documentation. Incumbent will support desktops, laptops, mobile devices, business applications and other IT assets.  
 KEY RESPONSIBILITIES (other duties as assigned):
  
  1.  Support user base for existing applications. 
    1.  Working with users to identify and solve problems, identifying and fixing problems with the software, and identifying needs not met by the systems. 
    2.  Acting as subject matter expert on various systems. Requires training (primarily self-directed) on development technologies used by the various systems. 
    3.  Participate in administrative meetings to establish task assignments and track progress. 
  2.  Gain basic understanding of ERP applications to support users 
  3.  Create and assign employee ID badges.
 Additional Skills & Qualifications  

   5+ years previous work experience 
  1.  Manufacturing/Distribution required. 
  2.  Active Directory Management 
  3.  Add/drop/change user management. 
  4.  DNS & DHCP 
  5.  Printer Management 
  6.  File sharing management 
  7.  Datto backup
  8.  Firewalls - VPN
  9.  VoIP phone system 
  10.  MS Office 365/ Teams 
  11.  IOS & Android Support 
  12.  Ability to work under pressure and under tight deadlines. 
    1.  Understanding of typical business administration department processes and functions. 
  13.  Knowledge of Cloud Computing. 
  14.  Project management 
  15.  Strong communication skills with the ability to collaborate. 
  16.  Problem solving & analytical thinking. 
  17.  Proficiency in Microsoft Office 
  18.  Familiar with various operating systems protocols and tools 
  19.  Familiar with network and server protocols 
    1.  Ability to provide support during non-core business hours including weekends and holidays, as required. 
  20.  Ability to establish and maintain a high level of customer trust and confidence. 
 Minimum Requirements

  1.  Bachelor’s degree in computer science or a related field with 0-2 years of work experience or equivalent experience 
 

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Ready to take your career to new heights? Explore job opportunities in the vibrant area around Greensboro, North Carolina! Known for its Southern charm, rich history, and bustling job market, Greensboro offers a unique blend of city living and outdoor adventures. Imagine weekends spent touring the iconic Biltmore Estate in nearby Asheville, enjoying a delicious meal at a local BBQ joint, catching a show at the Carolina Theatre, or exploring the stunning trails in the Blue Ridge Mountains. With renowned universities and a thriving arts scene, Greensboro provides endless growth opportunities for professionals in various industries. Discover your next career move in this dynamic and welcoming city today!