Graham Personnel Services is assisting a client in Browns Summit, NC fill multiple Routing Coordinator openings.
Salary: $39, 500/year
As an individual contributor role, the Routing Coordinator uses software applications to prioritize, schedule, and prepare shipments for pickup and delivery to customers. Utilizes the routing guides to ensure shipments meet SLAs, ship-and-deliver windows, and carrier load requirements.
Works with customer service representatives, distribution leadership, and carriers to ensure all orders are prioritized and scheduled for shipment to optimize productivity and meet or exceed customer service level agreements (SLAs) and routing requirements.
Notifies operations leaders of all requested changes from the customer or carrier regarding scheduling and shipping windows.
Uses routing software to review and maintain routing guides, quote shipment rates, route shipments, and monitor carrier pick up compliance.
Appropriately expedites orders and alerts departmental supervisors promptly.
Creates bills of lading (BOL) and customs documents for carrier drivers ahead of scheduled appointment.
Checks in and signs out carrier drivers in professional and cordial manner.
Generates billing upon carrier pick up.
Processes small package shipments using FedEx/UPS/USPS vendors.
Proactively communicates issues with carrier appointments and escalates appropriately as needed.
Creates and communicates daily progress report throughout the day.
Maintains documentation on a daily basis and adheres to document retention program.
Maintains an organized and tidy workspace.
Supports facility KPIs related to safety, quality, and productivity.
Follows all safety protocols as outlined for the position.
Completes all training requirements timely.
Performs other duties as assigned.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with MS Office, WMS, and routing software.