IT Support Technician (Tier 1–2)
Woodenville, WA
Direct Hire
$28-$35 hourly
Drive Technology. Empower People. Keep the Business Moving.
Overview
We’re seeking a skilled IT Support Technician who thrives in a fast-paced, hands-on environment and enjoys solving problems that directly impact business operations. In this role, you’ll be the go-to resource for internal users—ensuring seamless access to systems, applications, and technology across the organization.
If you’re someone who takes pride in delivering excellent user support, enjoys working across a diverse tech stack, and wants to grow your IT career, this is a strong opportunity to make an immediate impact.
What You’ll Do
- Deliver Tier 1 & Tier 2 technical support via in-person, remote, and ticketing channels
- Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
- Install, configure, and maintain Windows and macOS environments
- Manage user accounts, permissions, and access within Active Directory and related systems
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Handle employee onboarding/offboarding, including system access and hardware setup
- Maintain and track IT assets, including imaging and hardware deployment
- Troubleshoot basic network connectivity issues (Wi-Fi, VPN, IP configurations)
- Document solutions and contribute to knowledge base improvements
- Escalate complex issues while maintaining ownership and communication
- Support IT initiatives and projects (upgrades, migrations, security enhancements)
What You Bring
- Associate’s degree in IT (or equivalent hands-on experience)
- 2+ years in IT support, help desk, or technical support role
- Strong working knowledge of:
- Windows 10/11 environments
- Microsoft 365 ecosystem
- Active Directory and user administration
- Proven ability to troubleshoot hardware, software, and basic networking issues
- Experience with ticketing systems and remote support tools
- Excellent communication skills with a customer-first mindset
- Ability to prioritize and manage multiple requests in a dynamic environment
Nice to Have
- Experience supporting macOS environments
- Knowledge of TCP/IP, DNS, DHCP
- Exposure to Azure Active Directory / cloud identity platforms
- Experience with endpoint management tools (Intune, SCCM)
- Certifications such as CompTIA A+, Network+, or similar
Work Environment & Requirements
- Ability to lift/move equipment up to 40–50 lbs
- Comfortable working across office, desk-side, and server room environments
- Occasional after-hours support as needed
You’ll Get
- Competitive compensation
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous paid time off + holidays
- Ongoing training and career growth opportunities
Why This Role Stands Out
- High-visibility role with direct impact across the organization
- Exposure to a wide range of technologies and systems
- Opportunity to grow into more advanced IT roles over time
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