Account Manager & Field Specialist
Location: Clarksburg, MD
$75,000-$100,000
Position Summary
Graham Personnel Services is seeking a highly motivated and results-driven Account Manager & Field Specialist to support continued growth throughout Maryland. This hybrid role is ideal for a professional who excels at building customer relationships while also developing technical credibility through direct field engagement.
The Account Manager & Field Specialist will play a critical role in expanding business opportunities, supporting customer accounts, and collaborating closely with field service teams. The ideal candidate is customer-focused, technically curious, and comfortable balancing business development responsibilities with hands-on field activities.
Key Responsibilities
Business Development
- Identify and pursue new business opportunities throughout Maryland through networking, customer visits, and industry engagement
- Develop and maintain a strong pipeline of prospective customers and strategic accounts
- Support company growth initiatives through proactive outreach and relationship building
Lead Generation & Account Growth
- Generate qualified leads through customer interactions, referrals, industry events, and ongoing account development
- Identify opportunities for system improvements, upgrades, and additional service offerings
- Maintain regular communication with customers to ensure satisfaction and long-term partnership development
Relationship Management
- Serve as a trusted point of contact for customers by delivering responsive communication and professional support
- Build strong working relationships with customers, internal operations teams, service technicians, and leadership
- Represent the company professionally during customer meetings, site visits, and industry events
Field Engagement & Technical Support
- Participate in field service activities including preventative maintenance, troubleshooting, and system reviews
- Develop technical knowledge and operational understanding through direct involvement at customer sites
- Collaborate with service teams to better understand customer systems, challenges, and operational needs
Reporting & Collaboration
- Track customer interactions, sales opportunities, and pipeline activity using CRM tools
- Provide regular updates regarding customer activity, project opportunities, and market trends
- Work collaboratively with internal departments to ensure successful project execution and customer satisfaction
Qualifications
- Experience in account management, business development, technical sales, or field service within a related industry
- Strong interpersonal and communication skills with the ability to quickly establish trust and credibility
- Mechanical or technical aptitude with a willingness to participate in hands-on field activities
- Ability to balance customer-facing responsibilities with field-based work
- Self-motivated with strong organizational, problem-solving, and time management skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to travel throughout Maryland as needed for customer meetings, site visits, and industry events
- Willingness to travel overnight approximately 6–8 nights per month
Education & Experience
- Bachelor’s degree in Business, Engineering, or a related field preferred
- Equivalent industry experience may be considered in place of formal education
Benefits
- Competitive base salary
- Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
- 401(k) with company match up to 4%
- 9 company-paid holidays
- Generous paid time off program that increases with tenure
- Education assistance opportunities
- Employee referral bonus program
- Ongoing training and professional development from internal and external industry experts
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