Find a Job

Find new opportunities

Posted: 03/18/2025 Employment Type: Contract to Perm Job Category: Office Job Number: 44280802 Pay Rate: $14.50 / hour

Job Description

Customer Service Specialists needed for a growing medical company in High Point!
1st shift hoursMust report In personTemp to hire opportunity
The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Essential Functions and Job Responsibilities:

Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy

Education and Experience Requirements:

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.

Apply Now:

Apply Later

Share This Job:

Apply Online

Share This Job:

Related Jobs:

About High Point, NC

Ready to embark on a new career adventure in the vibrant and growing area surrounding High Point, North Carolina? This charming region, known as part of the Piedmont Triad, beckons with its unique blend of southern hospitality and bustling city life. High Point's proximity to the majestic Blue Ridge Mountains and stunning North Carolina beaches offers the perfect balance for outdoor enthusiasts, while its bustling downtown showcases an array of art galleries, theaters, and culinary delights like Lexington-style barbecue. Embrace the thriving job market, soak up the rich culture, and consider making High Point your next career destination. Browse our job opportunities today and discover why this region is the perfect place to grow personally and professionally.

Popular Keywords

Categories

Find a Job

Find new opportunities

Customer Service Specialist

Job Description

Apply Now:

Share This Job:

Share This Job:

Related Jobs:

About High Point, NC