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Customer Service Representative

Asheboro, NC 27203

Posted: 01/16/2024 Employment Type: Contract to Perm Job Number: ET915943116 Pay Rate: $16.00 / hour

Job Description

Graham Personnel Services has an immediate need for a Customer Service Representative for a growing manufacturing company in Asheboro, NC! 
Schedule: 8am-5pm M-F Pay rate $16-17/hr
Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items). 
Key Responsibilities:
  • Develop and maintain relationships with assigned customer accounts
  • Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
  • Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt
  • Proactively advise customer of order status and shipment tracking as required
  • Coordinate sample requests for customers & sales
  • Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
  • Act as an information resource for assigned Sales Managers accounts
  • Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
  • Track new project timelines and keep the sales team and customer (if directed) well informed of project status
  • Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments
  Qualifications:
  • High School graduate or GED preferred
  • Minimum of 2 years experience (Manufacturing environment preferred)
  • Experience using MRP/ERP software helpful but not required
  • Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
  • Self-motivated, strong interpersonal skills
  • Ability to multi-task, manage time and prioritize tasks based on customer needs
  • Above average communication skills, both written and verbal
  • Attention to detail
  • Excellent problem-solving skills
  

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About Asheboro, NC

Discover exciting job opportunities in and around Asheboro, North Carolina! Nestled in the heart of the Tar Heel State, Asheboro offers a perfect blend of small-town charm with big career opportunities. Home to the iconic North Carolina Zoo, the tranquil Bicentennial Park, and the historic Sunset Theatre, Asheboro provides a vibrant arts and culture scene. Explore job openings in this thriving community and unlock your potential in a region known for its friendly locals, delicious Southern cuisine, and scenic beauty. Join us in Asheboro and take your career to new heights amidst a backdrop of charming streetscapes and cultural experiences waiting to be discovered.