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Graham Personnel Serviceshttps://cdn.haleymarketing.com/templates/62762/logos/graham-personnel-services-social.pnghttp://www.grahamjobs.comhttp://www.grahamjobs.comUSD17HOURtrue
Job Title: Customer Service RepresentativeMonday-Friday 8am to 5pmOverview: As a Customer Service Representative, you will be the front line of our company, providing exceptional service and support to our valued customers. This role requires strong communication skills, empathy, and a commitment to resolving customer inquiries and concerns. You will play a key role in enhancing customer satisfaction and loyalty.Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
Provide accurate information about products, services, and company policies.
Address and resolve customer issues, complaints, and concerns effectively.
Escalate complex problems to appropriate departments for resolution.
Assist customers with placing orders, tracking shipments, and processing returns.
Ensure accuracy in order entry and fulfillment processes.
Stay informed about product features, specifications, and updates.
Educate customers on product usage and benefits.
Maintain detailed and accurate records of customer interactions and transactions.
Use customer feedback to identify areas for improvement.
Qualifications:
High school diploma or equivalent required.
Additional customer service training or certification is a plus.
Proven experience in a customer service role, preferably in a similar industry.
Familiarity with CRM (Customer Relationship Management) systems.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to navigate and use computer systems efficiently.
Ability to empathize with customers and remain patient in challenging situations.
Demonstrate a positive and customer-focused attitude.
Ability to adapt to changing customer needs and company policies.
Willingness to learn and stay updated on product and service information.
Physical Requirements:
Ability to sit for extended periods.
Occasional lifting of up to 20 pounds.
If you are a customer-focused individual with excellent communication skills and a passion for providing top-notch service, we invite you to apply for this exciting opportunity. Join our team and be a part of creating positive customer experiences for our brand.
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