If you're passionate about leading people, building strong customer relationships, and helping businesses succeed, we'd love to meet you! We take pride in protecting our commercial clients' facilities and reputations through reliable, results-driven pest management solutions.
We're looking for a motivated and experienced Commercial Branch Manager to lead our Western Territory branch (branch is in greater Winston Salem, NC). In this role, you'll oversee all aspects of sales, operations, and service delivery, ensuring every customer receives the highest level of care while driving growth and profitability.
POSITION OVERVIEW
The Commercial Branch Manager is responsible for achieving all branch sales and revenue goals, managing day-to-day operations, and leading a team of sales and service professionals dedicated to our commercial customer base. You also be responsible for ensuring compliance with company policies, safety standards, and quality service expectations. This position carries full profit and loss (P&L) responsibility for the branch.
This is a dynamic leadership opportunity for someone who enjoys combining strategic thinking with hands-on leadership. You'll spend time both in the office and out in the field supporting your team, meeting customers, and ensuring our commercial clients receive the outstanding service they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & Performance Management
- Lead, coach, and develop a high-performing team focused on commercial accounts.
- Set clear expectations and monitor daily sales and service performance to meet growth and budget objectives.
- Conduct weekly team meetings and one-on-one coaching sessions to strengthen performance and accountability.
- Evaluate employee performance, provide feedback, and support ongoing professional development.
- Oversee staffing, scheduling, and resource allocation to ensure operational efficiency.
Sales & Customer Growth
- Drive commercial sales growth by implementing and reinforcing company sales practices.
- Partner with sales professionals to identify new business opportunities, expand existing relationships, and improve retention.
- Conduct joint field visits to support team members and strengthen customer engagement.
- Ensure all sales and activity goals are achieved or exceeded.
Operations & Service Excellence
- Maintain the highest standards of service quality and customer satisfaction across all commercial accounts.
- Optimize routes, resource use, and service schedules for maximum efficiency and profitability.
- Ensure compliance with safety, regulatory, and company policies.
- Analyze performance reports to identify trends, forecast needs, and implement improvement strategies.
- Collaborate with regional leadership to develop growth strategies and operational plans.
Training & Compliance
- Conduct regular training on sales, service, and safety in accordance with company policies and applicable laws.
- Maintain up-to-date licensing and certifications, ensuring team compliance with all regulatory requirements.
- Promote a strong culture of safety, integrity, and continuous improvement.
SKILLS AND EXPERIENCE REQUIRED
- Proven leadership experience in commercial pest management.
- Strong communication, motivation, and people-development skills.
- Demonstrated ability to meet or exceed sales and operational goals.
- Experience managing budgets and full branch P&L preferred.
- Excellent organizational and problem-solving skills.
- Ability to analyze performance data and make informed business decisions.
- Must hold a NC Structural Pest Control license in P Phase or have the ability to become licensed in NC within 12 months.
- Proficiency with Microsoft software (excel, word, PPT) and familiar with handheld technologies.
