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Graham Personnel Serviceshttps://cdn.haleymarketing.com/templates/62762/logos/graham-personnel-services-social.pnghttp://www.grahamjobs.comhttp://www.grahamjobs.comUSD95000125000YEARtrue
Client services & Inside Sales Manager is reporting to the VP of Direct Sales, directly responsible for managing all aspects of the inside sales and account management departments. Major duties include providing management communications to the sales department; training and coaching of the inside sales team, client services and account managers; monitoring and reporting on sales metrics; and managing the sales administration process CORE EXPECTATIONS
Work with sales teams to build territory strategies and account plans Independently hunt net new opportunities within existing accounts
Drive all components (end-to-end) of the entire sales cycle on appointed opportunities; including but not limited to green field, add-ons, upgrades Deliver accurate and effective account management
Coordinate and present to committee Statements of Work (SOW) for Inside sales and client services Ability to work across the technical, implementation and training teams to ensure
accuracy of each SOW and delivery expectations
Accurately report pipeline, customer interactions and forecast in salesforce.com Drive entire maintenance renewal business with partners & customers
Deliver and management opportunities with existing customers Create new workflows and processes
Support other sales efforts as assigned
Understand and adapt to effective sales models and programs Deliver quality and timely reports as needed to leadership
Maintain product knowledge and demo understanding to effectively position, demo and solutions
LEAN process understanding and effective process improvements within the sales support group as well as around other functional areas.
Other core expectations as defined and requested by your direct
supervisor/manager and sales leadership
CORE COMPETENCIES
Excellent verbal, written and interpersonal
communication skills to interact with team members, senior support personnel, high level personnel and customers
Ability to work independently and as part of a team
Excellent troubleshooting and creative problem-solving skills, know when to act quickly
Ability to understand processes and streamline existing processes Ability to constantly enhance one’s sales and technical acumen Experience with project management
Must have consistent drive, flexibility and executional success Ability to adapt to changing priorities
Excellent customer service skills Highly motivated, results oriented Competitive zeal
Ability to learn new software quickly and become a power user Ability to articulate needs for process improvements
EXPERIENCE/EDUCATION
B.A. in Business Management, Marketing or Equivalent
Minimum of 3 years inside sales experience in a B2B environment Minimum of 2 years of managing a team
Outside sales experience is not required but must understand the selling process
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About High Point, NC
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