Account Manager
A local, family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging, is looking to add to the team! Committed to customer happiness, employee well-being, environmental stewardship, and operational excellence, they have grown to become one of the top ten Paper and Packaging Companies in the United States.
What We’re Searching For
Experienced Account Manager for a Louisville, KY Packaging Services Plant who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role.
How You Will Contribute• Responsible for the coordination of new business and/or established projects reporting to the Sales Account Manager.• Communicate all approvals / non-approvals with the team and/or Customer Service Manager before moving forward on approval / non-approval.• Central point of communication on multiple packaging projects.• Establish, monitor, and communicate project timelines.• Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.• Communicating with clients and customers, ensuring they meet the customers' needs and answer their questions.• Resolving any customer complaints or challenges in communication with the team and/or management.• Transition of awarded repeat jobs to Planning and communication of timeline and customer expectations.• Inventory Item set up and add substitutes when needed.• Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as the project progresses.• Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in the system when jobs are complete.• Monthly on-hand inventory review/ aged inventory review.• Participate in First Articles for all new projects.• Respond to management needs concerning the customer’s account and activity.• All duties as assigned by management.• Setup/enter Customer Item Specifics into Amtech system.• Build Product Structures for Customers in Amtech system.
What It Takes• Well-developed written and verbal communication skills• Ability to interact professionally with all levels within the organization• Previous customer service experience• Strong organizational skills and attention to detail• Good analytical skills and independent decision-making.• Detail-oriented with the ability to handle multiple tasks simultaneously.• Working knowledge of computers – including Microsoft Office applications• Two- or four-year college degree preferred• Prior work experience in Amtech is a plus
The goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Hours: 7am-4pm or 7:30am to 4:30pm
Pay: 55k-65k+, Depending on Experience
