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Graham Personnel Serviceshttps://cdn.haleymarketing.com/templates/62762/logos/graham-personnel-services-social.pnghttp://www.grahamjobs.comhttp://www.grahamjobs.comUSD3744041600YEARtrue
Posted: 07/29/20242024-07-292024-09-21Employment Type:PermanentJob Number: ET741025729Pay Rate: $37440-41600 / year
Job Description
Graham Personnel Services has an immediate opening for a Bilingual Dental Customer Service Representative for a local Health Benefits provider in the Triad. REMOTE opportunityMUST have Dental terminology MUST be Bilingual- fluent in Spanish and English, spoken and written word The Dental CSR is responsible for handling incoming calls from members, providers, brokers and group administrators to verify eligibility, verify benefits, explain EOB's research claim payments and answer general questions in a call center environment. This is a work from home position that will require a dedicated work space with minimal distractions. Essential Functions
Confer with customers by telephone to provide information about dental services, eligibility and plan benefits
Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify the minimum number of errors and customer complaints.
Remain calm when speaking with irate customers
Keep records of customer interactions and transactions, recording details of inquiries, complains, and comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers’ problems
Refer unresolved customer grievances to designated departments for further investigation
Documents all calls in a clear and concise manner
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
Review dental insurance policy terms in order to determine whether a particular service is covered by insurance
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required.
Ability to utilize the available time to organize and complete work within given deadlines.
Ability to work independently with minimal supervision.
Ability to communicate clearly and concisely in spoken and written word
Ability to take care of the customers’ needs while following company procedures.
Ability to pay attention to the minute details of a project or task.
Ability to get along well with a variety of personalities and individuals.
Ability to remain calm under pressure
Minimum Qualifications
High School Graduate or General Education Degree (GED)
At least 2 years of related customer service experience
Bilingual – fluent in both Spanish and English, spoken and written word
